Nice, brightly decorated restaurant and reasonable food but very slow unprofessional service. Staff were quite welcoming and friendly at first and then it all fell apart. They seemed to be prioritising many takeaway orders to the detriment of restaurant customers. The phone rang constantly and was often left unanswered which was extremely annoying. We waited at least 45 minutes for our soup and starters. The duck and pancakes were cold. Other customers were complaining too. There were no apologies or enquiries if we were ok - in fact no customer service at all!! We had the fixed all you can eat menu at 23 a head but the portions were quite small and the plates to eat it off very small, like side plates. We could have ordered more but it would have taken too long. We spent a total of 2 and a half hours there, a lot of it spent waiting. The toilet facilities outside the back of restaurant are dire and dirty and not pleasant at all and lack of hygiene quite worrying. Won't be going back and frankly we are surprised at all the very favourable reviews which influenced our decision to eat here!
Still amazing food!! Still the same people in there that used to be Chongs!! The best Chinese in Loughton by far
Great food and service. I highly recommend it.
Just had the best takeaway ever from Pak Choi... it did take a good hour to arrive but was well worth the wait. Recommend the prawn szechuan, peppercorn and honey chicken and prawn toasts especially
Had a very special birthday here with my family. The staff were extremely friendly and made my birthday even more special. Great quality food and variety of meals to choose from. Highly recommend this restaurant.
Pak Choi Restaurant is a UK Meal Takeaway based in Loughton, East of England. Pak Choi Restaurant is located at 202 High Rd, Loughton IG10 1ET, UK.
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