After using this shop for the last few years, I am appalled by the rude staff and customer service. I went in 2 Saturday's ago to buy a pair of school trousers for my son. I took in the exact trousers I wanted an extra pair for and the assistant went away and gave me trousers. Today my son went to put them on for school, pull the tags off and we found out they are year 11/12, he is 8 years old. They are far too huge on him and clearly the assistant picked up the incorrect size, easy mistake. We went back today to ask if we could have them exchanged for the correct size and I was told, no exchange as we had taken the tags off. It doesn't matter if we have the receipt, the tags have been removed and they wont replace them. It their assistant's fault, she gave me the incorrect size. I am furious, I then asked if we could get the correct size as per the trousers he was wearing at the moment and they stated they'd have to order them in and I would have to pay for them upfront. Why on earth would I part with more money and not now check if the trousers fit him after my current experience. Really awful customer service, they won't be getting my money in future and please if you purchase anything from this shop, always keep the tags on and check you have the correct sizes!!!!
The young girls are friendly but the manager and older staff are unbelievably rude, they just want your money they arent bothered about anything else, wont help with any issues after youve gave them your money. Will not go back and they are expensive. Horrible horrible staff
dreading the school uniform shopping as most parents do. However, this shop makes it as stress free as possible. Loads of staff on hand to help. completely kitted my son out in 15 minutes flat. The only down side is I have to return in a few days to pick up the items I had embroidered with his name.
Very GOOD service and ever so helpful staff. They all know what they doing and there is a nice atmosphere in the shop.Quality uniforms! I had my team uniform printed there. Prompt and quick service. Highly recommended! Thanks guys!
Friendly staff and great service. Good quality material. I buy my kids school clothes for good few years now. :)
Forest Casual and Schoolwear is a UK Clothing Store based in Loughton, East of England. Forest Casual and Schoolwear is located at 144 High Rd, Loughton IG10 4BE, UK.
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