Unfortunately I had an appalling experience with these guys. From the beginning all the way to the end, I had to deal with rude, unprofessional and incompetent staff. I gave my car in and they diagnosed it with a gear box fault, they 'fixed' it and they said it was ready at 12pm. I had to wait until 2pm to get it back. The issue, however, was not fixed. I took it somewhere else and they correctly fixed a clutch problem. Would not recommend this place, you cannot give your car with any peace of mind.
Unfortunately not my best experience at VW. Year ago visited the showroom to test drive a vehicle and was perfectly fine. Went back to the showroom and was advised no-one was available (physically not in) from the sales team to proceed with my order!!!. One that basis, I proceeded to visit BMW instead. A year on and my wife desired a VW for her first car. This time the sales process was well and felt looked after. The real fun started with their after sales support and service team. Vehicle had multiple issues with needed to be rectified. Was advised this would not be covered under warranty. A brand new car which is only a few months old! Was spoken to rudely by various staff. Waited hours on end for a call back via phone. No updates were given. Once the issues were rectified from a lot of back and forth conversations, the vehicle was repaired. Upon collection I had noticed the vehicle had scuff on the alloy wheel, bearing in mind I had checked for any damage prior to giving the vehicle in. I also then noticed sidewall damage! Cannot be bothered to deal with all the issues, will either end up rejecting the car or not purchasing another VW again. Back to BMW I suppose!
Worst service ever, lack of communication, they can't even tell you about work carried out they 'forget' conversations say they don't have your number then miraculously find it, didn't do work first time round, picked up van didn't make it out of car park as warning light still on and had to rebook...... nothing good to say
The STAFF ARE WELL KNOWLEDGEABLEABOUT THEIR PRODUCTS AND SERVICES WHICH THEY PROVIDE. .AND THEY ARE WELL MANAGED THAN BMW SHOWROOM. ..STAFF ARE VERY POLITE
Jamaal was excellent... He approached us when our car was in for its service and at the time we were not considering trading in our car for a new one. After listening to our requirements and a bit of research, Jamaal was able to find us multiple options that allowed us to end our current finance deal 12 months early and upgrade to a brand new polo. The whole experience took less than 2 weeks from initial call to me driving away a new car. Very happy customer, I will definitely be recommending VW and Jamaal .
Lancaster Volkswagen Van Centre is a UK Car Dealer based in Loughton, East of England. Lancaster Volkswagen Van Centre is located at Langston Rd, Loughton IG10 3TQ, UK.
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